Privacy Policy

Company: Corbs Media & Graphics

Website: corbsmedia.co.za

Effective Date: 20 April 2024 | Last Updated: 04 July 2026

Information Officer: Corban Cole | Email: info@corbsmedia.co.za | Tel: 0781308562

1. Who We Are (Responsible Party)

Corbs Media & Graphics (“Corbs Media”, “we”, “us”, “our”) is the Responsible Party for the purposes of POPIA. We are a website design and digital marketing agency based in Durban, KwaZulu-Natal, South Africa.

• Trading Name: Corbs Media & Graphics
• Location: Durban, KwaZulu-Natal, South Africa
• Website: corbsmedia.co.za
• Email: info@corbsmedia.co.za
• Information Officer: Corban Cole

2. Personal Information We Collect

2.1 Information You Provide

• Name, email address, phone number, and business name (via contact forms and enquiries)
• Project details and correspondence submitted through our website or by email
• Payment and billing information (processed through secure third-party payment providers)

2.2 Information Collected Automatically

• IP address, browser type, device information, and pages visited when you use our website
• Website usage data collected via Google Analytics (anonymised where possible)
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To respond to your enquiries and provide quotations
• To deliver and manage website design, AEO, and graphic design services
• To process payments and manage client accounts
• To send service-related updates and project communications
• To improve our website, services, and client experience
• To comply with applicable South African legal and regulatory obligations
• To send marketing communications where you have opted in (with the right to opt out at any time)

4. Lawful Basis for Processing

We process personal information on the following lawful grounds under POPIA:

• Contractual necessity — to fulfil service agreements
• Legal obligation — to comply with South African law
• Legitimate interest — for business operations, where your rights are not overridden
• Consent — where you have provided specific, informed consent (e.g. for marketing)

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share data with:

• Service providers (hosting, email platforms, analytics tools) under POPIA-compliant data processing agreements
• Government authorities or regulators where required by South African law
• Third parties in the event of a business sale or merger, under appropriate confidentiality terms

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site usage. Cookie types include essential cookies (required for functionality), analytics cookies (e.g. Google Analytics — anonymised), and preference cookies. You may control non-essential cookies via your browser settings. A cookie consent banner is implemented on our website in compliance with ECTA and POPIA.

7. Cross-Border Data Transfers

Some of our service providers (e.g. Google Analytics, email platforms) may process your data outside South Africa. Where this occurs, we ensure adequate protection is in place as required by Section 72 of POPIA, including adequacy assessments or contractual protections.

8. Data Retention

• Client project records: 5 years after project completion (SARS compliance)
• Marketing enquiry data: 12 months unless a client relationship develops
• Financial records: 5 years (Income Tax Act requirements)

On expiry of retention periods, data is securely deleted or anonymised.

9. Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption on our website, access controls, secure email practices, and limited staff access on a need-to-know basis. In the event of a data breach posing risk to your rights, we will notify you and the Information Regulator as required by POPIA.

10. Your Rights Under POPIA

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your information where no longer needed (subject to legal retention obligations)
• Object: Object to processing based on legitimate interest
• Withdraw consent: Withdraw previously given consent at any time
• Complain: Lodge a complaint with the Information Regulator of South Africa: inforegulator.org.za | complaints.IR@justice.gov.za

To exercise your rights, contact our Information Officer at [Insert email].

11. Direct Marketing

We only send direct marketing with your prior consent or where permitted under POPIA in an existing client relationship. You may opt out at any time by emailing info@corbsmedia.co.za or using the unsubscribe link in any marketing email.

12. Children

Our services are directed at businesses and adults. We do not knowingly collect information from persons under 18 without verified parental consent.

13. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a prominent website notice. The updated policy will be published with a revised effective date.

14. Contact

• Information Officer: Corban Cole
• Email: info@corbsmedia.coza
• Website: corbsmedia.co.za
• Location: Durban, KwaZulu-Natal, South Africa